Refund policy
Last updated: October 7, 2026
30-day return requests
This policy applies to purchases made directly from huayicun.com. Purchases through another marketplace must follow that marketplace's return process. Nothing in this policy limits rights that cannot be waived under applicable law.
You may request a return within 30 days of delivery. Email us with your order number, product model or SKU, reason for return, and relevant photos or videos. For a change-of-mind return, the product must be in resalable condition, undamaged, and complete with its original packaging, pallet where applicable, charger, keys, manuals, and accessories.
Return authorization and freight
Please obtain written return authorization before shipping anything. We will confirm the return address, packaging requirements, carrier arrangements, and any applicable costs before you proceed. Do not ship an item to our warehouse without authorization.
For an approved change-of-mind return, the customer is responsible for actual return shipping costs. Original shipping charges for delivery services already performed are nonrefundable unless required by law. Large products require scheduled freight transport. Return freight is estimated at approximately $400; actual charges vary by carrier, location, access and shipment requirements. An approved non-defective customer-choice return is also subject to a restocking fee of up to 25% of the product purchase price, where permitted by law. We will disclose the freight quote, exact restocking percentage and any documented condition-related deduction in writing before collection. The same cost will not be charged twice.
Damage, defects, and incorrect products
Inspect the shipment and packaging at delivery when possible. Photograph damage, record visible damage on the carrier's delivery receipt, and contact us promptly. Keep the packaging while we assess the issue. Signing a delivery receipt does not waive rights relating to concealed damage or defects.
If the product is damaged, defective, or incorrect because of our error, contact us before arranging a return. We will assess the issue and arrange an appropriate repair, replacement, or refund. For an approved return arising from a confirmed defect, transit damage, or our error, we cover authorized return shipping and do not charge a restocking fee.
Cancellations and refused deliveries
Orders canceled before dispatch receive a full refund. After carrier handoff, cancellation is handled through the return process. For a change-of-mind cancellation or unjustified refusal, actual freight services already performed, authorized return freight (estimated at approximately $400) and a restocking fee of up to 25% of the product purchase price may be deducted where permitted by law, with an itemized explanation and no duplicate charges. These charges do not apply to a justified refusal caused by confirmed damage, an incorrect item, or our error.
Refund processing
We inspect returned products and notify you whether the refund is approved and explain any deduction. Approved refunds are issued to the original payment method within 10 business days of approval, or sooner when required by law. Your bank or payment provider may require additional processing time. Contact us if an approved refund has not appeared after 15 business days.
Product support
For product problems outside the return period, contact us with proof of purchase, the model and serial number, and a description of the issue. Our one-year limited warranty and service process are described in Warranty & Returns. Any product-specific warranty stated in your listing or supplied documentation remains applicable. This return policy does not replace that warranty or your statutory rights.
Contact HUAYICUN
Email: labbili@163.com
U.S. warehouse and after-sales phone: +1 (610) 636-3250
U.S. warehouse and service address:
141 Edgemoor Road
Wilmington, DE 19809
United States
Contact us for written return authorization and instructions before sending products or visiting. This address is a warehouse and service location, not a retail showroom or our company registration address.