Service & Support

Support for the Complete Ownership Journey

Service & Support

Premium heavy-duty mobility products require clear guidance before delivery and dependable assistance after the scooter arrives.

How to Request Support

1. Provide your order number and full name.
2. Identify the model and serial number.
3. Describe the issue and when it began.
4. Attach clear photos or a short video when relevant.
5. Include your preferred contact method and availability.

Remote Troubleshooting

Many questions can be resolved by confirming the controls, battery connection, charger status, error display or a specific component. Do not disassemble electrical, motor or braking components unless instructed by an authorized service representative.

Parts and Service Coordination

Once the issue is identified, we will explain the available next step. Depending on the product, location and warranty status, support may involve operating guidance, replacement parts, service at our Wilmington location, local service coordination or another resolution permitted by the published policy.

Local U.S. Repair Support

Our Wilmington, Delaware service location and U.S.-based repair team support product diagnosis, parts identification and authorized repairs. We begin with phone, photo or video troubleshooting so customers do not need to arrange freight unnecessarily.

For qualifying major non-accidental failures, on-site inspection or repair may be available after diagnosis and warranty authorization. Service availability depends on the customer’s location, technician coverage, parts availability and appointment scheduling. When on-site service is unavailable, we will coordinate another appropriate service option.

Replacement Parts Support

Replacement parts support is available for HUAYICUN products. Availability, pricing and delivery time depend on the product model, serial number and current inventory. Contact us before ordering a part so we can help identify the correct component. Parts that are not immediately available may require additional sourcing time.