Warranty & Returns

Effective August 20, 2026

HUAYICUN One-Year Limited Warranty & 30-Day Return Policy

Our heavy-duty mobility products are high-value, oversized items delivered by LTL freight. This policy explains warranty coverage, returns, cancellations and freight-related charges in clear terms before purchase.

One-Year Limited Warranty

HUAYICUN provides the original retail purchaser with a one-year limited warranty beginning on the date of delivery. The warranty covers the scooter and components supplied with it against defects in materials or workmanship that arise during normal residential use.

For a valid warranty claim, HUAYICUN may, at its option and as permitted by law, provide troubleshooting, repair, replacement parts, service coordination, component replacement or another appropriate remedy. Warranty remedies are limited to the affected product or component. This written warranty gives you specific legal rights, and you may also have other rights that vary by state.

Arrival Inspection and Evidence

Before signing the freight delivery receipt, inspect the pallet, packaging and visible product condition. Photograph the shipment from all sides, including the pallet, packaging, product and any visible damage. Note visible damage or missing items on the carrier’s delivery receipt and keep the packaging and pallet until the product has been inspected and tested.

Please send arrival-condition photos to labbili@163.com for your order record, especially if damage is visible. Arrival photos are important evidence for freight claims. The absence of arrival photos does not automatically cancel coverage for a defect that could not reasonably have been discovered at delivery, but it may limit our ability to verify carrier-related damage.

What Is Not Covered

The limited warranty does not cover damage caused by misuse, abuse, collision, overloading, improper charging or storage, water exposure beyond the product’s stated limits, unauthorized modification or repair, commercial or rental use, failure to follow the manual, accidents, cosmetic wear, normal deterioration, or other damage not caused by a defect in materials or workmanship.

How to Request Warranty Service

Stop using the product if continued operation may be unsafe.
Contact HUAYICUN with the order number, model and serial number.
Describe the issue and provide clear photos or video.
Complete reasonable remote troubleshooting requested by support.
Wait for written instructions before replacing parts, arranging service or shipping the product.

Approved claims for verified defects will not be charged the customer-choice return freight fee or the restocking fee of up to 25% described below.

U.S.-Based Repair Team & On-Site Service

HUAYICUN maintains a U.S.-based service location and repair team in Wilmington, Delaware. We first use phone, photo or video diagnosis to identify the issue and determine the safest, fastest service plan.

For qualifying major failures that are not caused by accident, misuse or unauthorized modification, on-site inspection or repair may be available after warranty authorization. Availability depends on the customer’s location, technician coverage, parts availability and appointment scheduling. If on-site service is not practical, we will coordinate another appropriate warranty solution, such as parts support, local service or authorized return service.

30-Day Customer-Choice Returns

A return may be requested within 30 calendar days after delivery. For a non-defective return, the product must be complete, in resalable condition and returned with its charger, keys, accessories, manuals and original components. Original packaging and the shipping pallet should be retained for safe LTL transportation.

For a return caused by preference, changed circumstances, incorrect fit, buyer’s remorse or another reason unrelated to a verified product defect or shipping damage:

The customer is responsible for LTL return freight. The estimated return freight charge is approximately $400, but the actual amount may vary by location, carrier, access conditions and shipment requirements. We will disclose the available freight arrangement before pickup.
A restocking fee equal to up to 25% of the product purchase price will be deducted from the refund.
Documented costs caused by missing parts, damage, unsafe packaging or condition beyond reasonable inspection may also be deducted to the extent permitted by law.

No deduction will be made for a fee that is prohibited by applicable law. Refunds are processed to the original payment method after the authorized return is received and inspected.

Written Authorization Required

Do not ship or arrange freight for a return without written authorization from HUAYICUN. We must confirm the return address, packaging, pallet condition, freight documents and pickup arrangements. Unauthorized freight returns may be refused and may create additional charges.

Order Cancellation

Before shipment: An order may be cancelled without a cancellation or return fee before it has been released to or picked up by the freight carrier.
After shipment: If cancellation is requested after carrier pickup or shipment release, the order is already in transit. The customer is responsible for the return-to-sender freight charge, typically approximately $400, subject to the carrier’s actual charge.

Refused or Missed Delivery

If the customer refuses a non-defective shipment, provides an inaccessible or incorrect delivery address, or fails to accept a scheduled delivery without prior authorization, the customer is responsible for the actual return freight charge, typically approximately $400, plus a restocking fee equal to up to 25% of the product purchase price. Carrier redelivery, storage, address-correction or appointment fees caused by the recipient may also be deducted when documented.

These charges do not apply when delivery is refused because the shipment has material visible damage and the customer documents the damage on the delivery receipt and promptly contacts HUAYICUN.