Contact Us

We Are Here to Help

Contact Our Mobility Support Team

Questions about product fit, LTL delivery, setup or service? Contact us with the information below so we can direct your request to the right team.

Phone Support

Phone: (302) 516-7186
Hours: Monday–Friday, 9:00 AM–5:00 PM ET

For product selection, delivery questions and general assistance.

Email Support

Email: labbili@163.com
Response: Within 24 hours

For order documents, photos, parts questions and non-urgent support.

U.S. Operations & Service

Contact: Andre

Address:
141 Edgemoor Road
Wilmington, DE 19809

U.S. operations, authorized returns and service address with a U.S.-based repair team. Qualifying major non-accidental failures may be eligible for on-site inspection or repair after diagnosis and authorization. Business registration jurisdiction: Hong Kong.

Before You Purchase

Please contact us if you need help confirming product dimensions, rider fit, intended terrain, delivery access or unloading conditions. Because our products are full-size and shipped by LTL freight, it is important to confirm that the product and delivery method are suitable before ordering.

For Order and Delivery Questions

Include your full name, order number, delivery ZIP code and the best daytime phone number. LTL carriers usually call before delivery to arrange an appointment, so the phone number on the order must be accurate and able to receive calls.

LTL Freight Delivery Notice

Oversized products do not arrive through standard parcel service. Delivery may require a large truck, sufficient driveway or curb access, and an adult available to inspect and receive the shipment. Exact delivery service and unloading requirements will be stated on the product and shipping pages.

For Product or Service Support

To help us respond efficiently, please include:

Your order number and product model
A clear description of the question or problem
Photos or a short video when relevant
The serial number or product label, if available
Your preferred contact method and available time

When Your Shipment Arrives

Inspect the pallet, packaging and product before signing the delivery receipt. If there is visible damage, photograph it and note the condition on the carrier's delivery receipt. Contact us promptly with the photos and delivery documents so we can review the situation.